Responses to Questions from Survey

View the results of our customer survey.

We received many responses for services that we would like to offer and for some that we already have. We want to give a little information on what the current services are and how to get them. Please feel free to post your comments on these. In some cases we may be asking for clarification on some of the comments we received and would be very happy if we could get some feedback.

Thursday, February 21, 2008

Want to know position in the hold queue

This is something that is currently available, but had been turned off years ago because it was so problematic. There are so many factors that determine where you are in the holds queue that we still feel it would be very misleading. Some things to keep in mind:
  • Local holds are filled first - if the library in your record, not your pickup location or town of residence, owns a title you have on hold, you will get your hold filled before a patron from another town.
  • You can be #2 in line, but if there is only one copy of the title in the network, and it's overdue, you still can't be sure when your hold will be filled.
  • There may be 500 holds on a title, but 75 copies in the system to fill the holds.

A better place to get an idea of how many holds are on certain titles is on the list available on the home page of iBistro that links to our weekly titles with most holds list.

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