Responses to Questions from Survey

View the results of our customer survey.

We received many responses for services that we would like to offer and for some that we already have. We want to give a little information on what the current services are and how to get them. Please feel free to post your comments on these. In some cases we may be asking for clarification on some of the comments we received and would be very happy if we could get some feedback.
Showing posts with label survey. Show all posts
Showing posts with label survey. Show all posts

Thursday, February 21, 2008

Search by isbn #

You can! Just type the isbn in the search field on the home page of iBistro and it will automatically search for the number in all fields of the record.

Ability to search directly from Novelist

This function is available. Ask your library to contact the vendor to have this set up.

Do a dual search - such as for 'beethoven" "symphonies"

On the advanced search page you can combine different search terms. On the quick search page you can do this as well, but you need to put them together with the Boolean operator AND. We're hoping our next catalog will not require this. In fact, it's a requirement. For more information on Boolean searching you can read our search tips.

Would like to be able to download books unto my ipod

This is a very common request and one we wish we could make available. Our media titles, provided by OverDrive, Inc., use DRM (Digital Rights Management) protection technology from Microsoft Corporation. Unfortunately the iPod (and Mac) currently support neither DRM-protected Windows Media Audio (.wma) files nor Windows Media Video (.wmv) files.

Want to know position in the hold queue

This is something that is currently available, but had been turned off years ago because it was so problematic. There are so many factors that determine where you are in the holds queue that we still feel it would be very misleading. Some things to keep in mind:
  • Local holds are filled first - if the library in your record, not your pickup location or town of residence, owns a title you have on hold, you will get your hold filled before a patron from another town.
  • You can be #2 in line, but if there is only one copy of the title in the network, and it's overdue, you still can't be sure when your hold will be filled.
  • There may be 500 holds on a title, but 75 copies in the system to fill the holds.

A better place to get an idea of how many holds are on certain titles is on the list available on the home page of iBistro that links to our weekly titles with most holds list.

tailor interface, i.e., to limit to adult materials (exclude K-12)

I'm assuming this is wanting to log in and have pre-set search criteria? Please add comments if this is off the mark. You can already limit to just items marked as adult in the advanced search option. You can limit by teens and 0-12 years old as well.

Would like to preorder books that will soon be available

There are several on-order records in the system that can be put on hold. Is this really asking to be automatically put on hold for titles that match a certain criteria, like the favorites notice, but instead of a notice, it places a hold?

Several people would like to be sent library notices.

We do have this available as long as you have an active email address in your record. You're library can look this up for you.We have the following notices available:

  • Reminders for items that will soon be due
  • Hold pick-up notices
  • Hold cancellation notices
  • Library events & news (if your library participates and after the results of the survey, many more should be!)
  • Overdue notices
  • Favorites - flag authors or subjects as favorites and receive notice when new items that match these are added.